Shipping and Returns

We Love Free Shipping

That’s why there’s lots of ways to save.

  • Free Shipping on Subscriptions

    Cancel at anytime. We ship six times a year. Change the quantity to suit your habit.

  • But 2 Teas, Get Free Shipping

    Any two. Anytime. Every time.

  • free shipping over $75

    We ship via USPS every weekday.
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Shipping FAQ

When Will My Order Ship?

Orders ship typically within 24 hours during regular business workdays.

Shipping Methods

We ship via USPS and UPS.

How do I track my order

Please check your inbox for an email from orders@gotchamatcha.com with a tracking number.

What is your return policy?

Please shop carefully as we do not accept returns on tea or accessories. If there is a problem with your order, you may contact us via the form below. We aim to please, and make sure we got everything right with your order.

I have an issue with my order

We aim to please. We strive to ship every order on time and well packed. If your order hasn't arrived or is not what you expected, please contact us so that we may further assist you.

Contact form